Pediatrics SouthPark
Home > Patient Tools > FAQs


What do I do if my child gets sick and the office is closed?

Simply call our main office number to schedule a same-day or next-day appointment. If the office is closed, there is an answering service and nursing triage service that can help you with any questions or concerns. We always have a physician available through the nursing triage service any time the office is closed.

What do I do if my child gets sick over the weekend or on a holiday?

Because we believe it is important for children to have consistent care from their regular healthcare providers, we offer office hours on Saturday and Sunday morning, by appointment, for our patients who are sick. You may call on Saturday or Sunday morning to schedule an appointment for the same day. We are also available on holidays—call our office for hours and appointments. The days our office close are Thanksgiving, Christmas Day, New Years Day, Easter Sunday, Memorial Day, Fourth of July, and Labor Day.

What should I do if I need a refill on medications over the weekend?

We ask you to call during the week for routine prescription refills; however, we do not want children to suffer over the weekend or have an unnecessary trip to the emergency department. We will refill emergency medications for patients over the weekend or see them in the office, if needed.

Can my child be seen the same day I call?

We strive for open access at our office. We can see a sick patient the same day you call. During the busy winter months we may need to offer you a "work-in" appointment with some waiting time once you arrive at our office.  We will try to see you the same day for a well visit if you wish, but may need to offer you another day if you want to see a specific provider.

What should I bring to my child's appointment?

Always bring your current health insurance card to every office visit. We also need a current list of all medications—prescription or over the counter—as well as any vitamins or supplements the patient is taking. New patients need to bring their current vaccine information. Established patients need to provide information about any vaccines they may have received elsewhere.